How can we help?
Do you ship internationally?
Yes, we're thrilled to offer international shipping to our valued customers around the world. We partner with DHL, a trusted global shipping provider, to ensure safe and reliable delivery to your international destination.
To place an international order, simply proceed to checkout, and during the process, you can select the international shipping option. Shipping costs and delivery times may vary depending on your location, and you'll be able to view the details before completing your purchase.
Please note that additional customs fees, taxes, and duties may apply depending on your country's regulations. These charges are not included in our shipping fees and are the responsibility of the recipient.
How long does it take to process and deliver my order?
We understand the importance of receiving your order promptly. The processing time for orders typically takes 1-2 business days, during which we carefully prepare and package your items. Once your order has been processed, the delivery time depends on your selected shipping method and your location.
Delivery usually takes approximately 3-5 business days, depending on the country/region but please note that these timeframes are estimates, and actual delivery times may vary based on factors such as order volume, holidays, and unforeseen circumstances. Once your order ships, you will receive a confirmation email with tracking information to monitor the delivery status.
How can I track my order?
Tracking your order is easy and convenient. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to our tracking page. Simply click on the provided link or enter the tracking number on our website's order tracking page.
Should you encounter any issues or have questions about tracking your order, our customer service team is here to assist you. Feel free to reach out to us at email@example.com, and we'll be happy to provide any additional information you may need.
Can I return or exchange the glasses if I'm not satisfied?
Yes, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your glasses,you may return the glasses within 14 days of receiving them for a full refund or exchange.
For more details on our return and exchange policy, please refer to our https://shop.andreopticas.com/policies/refund-policy.
How do I contact customer support?
We value your satisfaction and are here to assist you. If you have any questions, concerns, or require support, our dedicated customer service team is ready to help. You can reach us in the following ways:
Send us an email at firstname.lastname@example.org, and our team will respond to your inquiry as soon as possible.
Give us a call at +351 912 431 544 during our business hours, and one of our representatives will be happy to assist you.
Visit our website and use the Whatsapp live chat feature to connect with a customer support representative in real-time.
Our customer support team is available during our business hours, Monday to Saturday from 10:00 to 19:00 (UTC +0 / Western European Time (WET)).
Do you have a size guide for your products?
We want to ensure that you find the perfect fit for your eyewear. In the product details section for each item, you'll find a dedicated "Size" field. Here, you can view the specific measurements for the temple length, bridge width, and lens width of the glasses.
If you have any additional questions or need further assistance in selecting the right size, feel free to contact our customer support team. We are here to help you make the best choice for your style and comfort.
Do the glasses come with a case and cleaning cloth?
Absolutely! We believe in delivering a complete experience with your eyewear. Each pair of our glasses comes meticulously packaged in the brand's signature case, providing both protection and style, and to enhance your eyewear care routine, every purchase includes a complimentary cleaning cloth.
As a special touch from us to you, you'll also receive an extra cleaning cloth exclusively from our store.
We are committed to ensuring that your eyewear not only looks great but is also well-protected. If you have any further questions about our packaging or accessories, feel free to reach out to our customer support team at email@example.com.
Do you offer a warranty on the glasses?
Yes, we stand behind the quality of our glasses. Our products come with a warranty covering manufacturing defects, in accordance with applicable legislation.
If you encounter any issues with your glasses due to manufacturing defects, please contact our customer support team at firstname.lastname@example.org, and we will guide you through the warranty process.
Please note that our warranty does not cover normal wear and tear, accidental damage, or misuse.
What payment methods do you accept?
We want to make your shopping experience as convenient as possible. Currently, we accept the following payment methods:
We gladly accept major credit cards, including Visa, MasterCard, American Express, and Discover. Your payment is processed securely through our trusted payment gateway.
We also offer the option to pay through PayPal, a secure and widely-used online payment platform. If you have a PayPal account, you can choose this option during the checkout process.
Rest assured that all transactions are encrypted and your payment information is handled with the utmost security. If you have any specific payment-related questions or encounter any issues during the checkout process, please don't hesitate to contact our customer support team at email@example.com.
Do you have physical stores?
We take pride in our longstanding commitment to exceptional customer service. With 42 years of dedicated service, we've expanded to establish seven convenient stores in the Lisbon and surrounding areas.
Our physical stores offer the same quality products, personalized assistance, and a chance for you to experience our eyewear in person. Feel free to visit us at any of our locations, and our knowledgeable staff will be delighted to assist you.
For store addresses, operating hours, and additional details, please visit https://www.andreopticas.com/contactos/.
Thank you for considering André Opticas for your eyewear needs.